Last Updated: October 2025

At Belledune Homes & Construction Ltd., including our affiliated brands New Look Interiors, and Countertops North, we are committed to protecting your personal information and respecting your privacy. This policy explains what information we collect, how we use it, and the choices you have.

We collect personal information only for purposes directly related to providing construction, renovation, and design services. This includes communications, billing, project management, and compliance with legal obligations.
We handle all information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the privacy laws of British Columbia.

We may collect personal information such as:

• Name and contact details (address, email, phone number)
   
• Identification (e.g., driver’s license for project or site access)
   
• Financial or payment information (for invoicing)
   
• Employment and qualification details (for job applicants)
   
• Project-related details and communications
   

We collect this information directly from you, through contracts, communications, and our online forms or service systems.

We use personal information to:

• Deliver our construction and renovation services
   
• Manage and administer projects
   
• Process billing and payments
   
• Communicate with clients, suppliers, and team members
   
• Meet regulatory and legal requirements
   
• Manage employment and HR activities
   

We never sell or rent personal information.

We may share information with trusted third parties, including:

• Subcontractors, suppliers, and trade partners involved in your project
   
• Legal, accounting, or insurance professionals as needed
   
• Regulatory bodies or authorities, when required by law
   

All third parties are required to protect your information and comply with privacy regulations.

We take reasonable precautions to protect your personal information from loss, theft, unauthorized access, or misuse.
Information is retained only as long as necessary for the purpose it was collected, or as required by law.

By providing your personal information, you consent to its collection, use, and disclosure as described in this policy.
You can withdraw your consent at any time, subject to legal and contractual restrictions.

You have the right to:

• Access your personal information held by us
   
• Request corrections to inaccurate or outdated information
   

To make a request, please contact our Privacy Officer (see below).

We may use SMS (text messaging) to send appointment reminders, project updates, delivery notices, or service information.

By providing your mobile number, you consent to receive SMS messages from us for these purposes.

Key points:

• You can opt out at any time by replying “STOP” or contacting us directly.
   
• Standard text and data rates may apply.
   
• We do not send marketing or promotional texts without explicit consent.
   
• We avoid sending confidential or financial information by SMS.
   
• Our SMS platform is managed through RingCentral, which may process data securely on servers located in the United States.
   
• We handle all SMS data in compliance with PIPEDA and applicable Canadian privacy laws.
   

If you prefer another communication method, please let us know.

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Last Updated” date. Continued use of our services after changes are posted means you accept the revised terms.

If you have questions, requests, or concerns about this Privacy Policy or how we handle your information, please contact:

Privacy Officer:
Jody Tindill
📧 jody@belledunehomes.ca
📞 250-410-5333 

Belledune Homes & Construction Ltd. and its divisions are dedicated to maintaining the highest standards of integrity, transparency, and respect for privacy.